Nothing speaks louder than the words of a satisfied customer. See what people have to say about our company!
Aaron B. and Jesse worked all day at our home, did an excellent job, were very neat and respectful. I am happy we chose Joyce Cooling & Heating to install our new furnace and a/c. They also always answer the phone whenever we had any questions.
For 20 years I had another larger heating & plumbing company maintain our heating system. On Tuesday 5/28/18 I noticed a red warning light on the digital readout, HELP was flashing, and the wording Lockout. When I called my normal service provider they said they could have someone there next Monday in the morning. At first I figured okay, but then Wednesday, no hot water for washing clothes, showers, or doing the dishes. I called Joyce Cooling and Heating at 5:50pm on Wednesday 5/30/18 And left a message. I received a call back from Alex D. And he said he could be there on Thursday 5/31/10. Alex called at 3:00pm and was at my place by 3:15pm. He assessed the problem and fixed it, a small rubber bushing for the exhaust pipe sensor had failed. In less than 1 hour it was fixed, I’m thankful for a local heating service that was not so large, as to be able to get me in right away. So good bye to the other company, and hello to our new heating service tech.
Tyler came right on time and as always was very thorough about what he was doing. Polite, courteous and even removed his shoes.
Thank you for the great product and service. I will tell my friends looking for service to go to Joyce!
Josh was very professional and answered all my questions. He was respectful of my home and complete his job in a timely manner.
Mitchell and Alex installed a new Rinnai Tankless Water heater for my new home. They did an excellent job. Their attention to detail with the installation is indicative of their great work and alleviated the stress of having to deal with a full water heater replacement after only being moved into my home for a week. I feel at ease knowing that I have a well-installed water heater, and can always contact Joyce again in the future for anything.
Josh was punctual, polite, thorough, and helpful. He has serviced our equipment for several years and have only good things to say about him.
They arrived on time, did all the work as expected and with quality. They worked extra time into the evening to finish my job in one day as promised. Will definitely use them again!
Spring system check and tune up, Josh was great. Even arrived early and was very understanding of our dog who tends to be quite protective of the house.
Tyler performed annual PM on my micro duct A/C system on May 22. He arrived on time and was courteous and professional. Tyler was happy to answer any questions I had and he left my property in very neat condition. I have been extremely pleased with all the folks at Joyce that I’ve dealt with since having my system installed in May, 2016. A pleasure to do business with.
Tyren T. of Joyce Cooling & Heating arrived during the time the company scheduled to service our air conditioning system and immediately went about his work. He was thorough but quick. When he checked the compressor he also cleaned it out, which we consider great service. We would like him to come service our unit next year again since we have an annual service contract with Joyce Cooling & Heating.
Joyce Cooling & Heating did a great job fixing the many issues with my furnace. Alex was professional and thorough and made sure everything as working correctly before he left the job.
Dan T. and Keith from Joyce Cooling & Heating did an excellent job replacing our A.C. unit….I would highly recommend them….
Have a great team of techs. Always on time and always do the job right.
Joyce Cooling and Heating is an excellent company to work with. Our service tech Mitch was very knowledgeable, organize, conscientious of the things around him, and a fast worker. The price for the work was one of the best prices I received. To combine a great price with excellent work, is a plus in my book. I would definitely recommend Joyce Cooling and Heating again!
Josh S was on time, very professional and did a great job. Thank you
Dan T. (The Legend), Dan B., and Keith replaced my 1980 vintage furnace/boiler. The left the place cleaner then they found it. I also appreciate the choices they made in the placement of the new furnace and the piping creating more space. They ensured I understood the controls needed for controlling the temperature of the water. I strongly recommend these guys and this company for anyone in need of a replacement unit.
Reliable, knowledgeable, exceptional service!!!
Very courteous & well trained. Did a great job.
Tyren T. serviced my air conditioner today and did an excellent job. A sincere thank you to Tyren.
Tyler did an excellent job. He arrived on time and explained what he was doing.
Tyler M was completely professional and did a thorough job in checking out our air conditioning system for the cooling season and was so outstanding and was precise in performing the check and cleaning of the air conditioning system. No better company than Joyce Cooling and Heating to hire men like Tyler M to represent them. Highly recommend Joyce to all my friends and family.
Very happy with the service of this company. I’m glad I chose them.
Josh S arrived this AM to complete the spring time clean up, air conditioning check, filter change, etc. He has been here several times before. Always courteous & professional. All your techs have been great to deal with. I have been a customer for about 12 years. They have always done a fine job, all work completed, all questions answered. Could not ask for more. Happy to see them come.
Tyren, was very friendly and professional and he cleaned up after himself.
Alex was terrific, helped with a minor adjustment, and guidance for running our system.
I enjoy the peace of mind having a service contract for my Cooling and Heating unit. Joyce Cooling and Heating consistently contacts me for these maintenance services and the technicians all have done a great job. One time and well done. Great choice all the way around.
Tyler was a gentleman and explained all work done and ideas for better operation and efficiency. The office was very helpful and gave great customer service.
I would recommend Alex and Joyce Cooling and Heating to Anyone. I have used them for years for my own home and as a Broker owner of my Own company I am always in need of a reliable go to person. Alex always answers my calls and gets the job done for me ASAP. Very Professional and knowledgeable!! Highly Recommend.
I have a service contract with Joyce Heating and Cooling. Twice a year Tyren prepares our heat and air conditioning for the upcoming season. Our system runs great, any problems are discovered early, and we don’t have to worry about our system.
Aaron and Jesse were an awesome team! The complete ac/heater install was spot on, Thanks Guys. 5 Star Company!!!
Switched over to Joyce from another larger company and I am very happy I did. Alex was right on time, very professional and knowledgeable and great customer service skills. He not only took care of my air conditioner issues he explained what he did and why and advised me how to prevent problems in the future. I have already scheduled him to do my maintenance on my furnace. Don’t know what more one could ask for.
Mitchell came to add a return duct to my furnace. He kept in contact prior to the appointment and was very prompt. He was quick and thorough and very professional. They cleaned up after the work was done and walked through the whole thing with me, as well as verified while I was watching that all was working properly. I have been very happy with the service provided by Joyce, from the appointments and scheduling to the prompt response any time I’ve had an issue. And they always work with me and help me to the best of their ability. I will always use Joyce for heating and cooling needs at my home.
Alex D. from Joyce Cooling & Heating arrived today for a scheduled maintenance appointment. He was extremely professional and polite. Alex went over the work to be done explaining each step to me in clear terms. After completing each cleaning or checkup step, he updated me on his findings. He made certain that I was informed about every aspect of my cooling and heating system. Upon the end of the appointment, I felt confident that my cooling and heating system was in peak working condition. Thank you for giving me the comfort of knowing that I have a top notch company and service personnel taking care of an important part of my home’s mechanical operation.
I’ve been using Joyce Cooling & Heating for many years now. I tried others in the past, but they don’t compare. They installed a modern high efficiency boiler and water heater. They maintain that as well as an aging central AC. When it’s time to replace that, they’ll be first to bid on the job. They’re friendly, professional and easy to work with. Highly recommended.
Dan T and crew did a great job. Will use them again without hesitation.
Josh has been serving my heating and cooling system for the past 3 yrs. I find him to be professional and through on the service. Josh has given insight on how to conserve energy. Joyce is fortunate to Josh as an employee.
I appreciated the professionalism of Josh, who has been here before. He is quiet, efficient, pleasant and willing to answer any question for me. Send him here anytime!
Our water heater pressure valve leaked like mad this weekend, two days before we have long-term guests coming to stay. I called Joyce and Josh S. came out within two hours of me speaking with him. He was courteous and upfront – the heater is on its last legs and needs to be replaced – and gave us a fair quote and will be getting back to us on replacing the heater as quickly as possible. He was extremely helpful! Here’s hoping he can fit us in early next week, as he said, and this gets taken care of.
I have always been satisfied with service from your Company. Tyren T. was very efficient when he was here April 16th to service my furnace.
Josh S arrived early. Which helped my schedule immensely. He immediately took to servicing my equipment in and outside the house. He was very professional and answered all my questions. My heat pump was cleaned in a minimal amount of time. Well done.
I was completely satisfied with the quality of service and courtesy from Josh on my service call.
We had an emergency. Our hot water tank burst and we had a mini flood in the basement. We called Joyce, they came over the next day. They were excellent on the phone, discussing our options and answering all our questions. We decided on the tankless hot water tank. Mitchell explained the system after installing it, took time to answer our questions and was very professional. I would recommend Joyce Cooling and Heating and Mitchell as a company and an employee of this company.
Tyren was great on his visit at my house for the annual service of my cooling system. Friendly, personable, fast, and knowledgeable (I had a couple of question).
Joyce has helped us for several years now. Their service is excellent. They are prompt, courteous, professional and clean. I would highly recommend them for installation of generators, HVAC and tankless water systems.
Josh was a delight. He came earlier than expected but not before calling to confirm. He was courteous and respectful. He got right to it and answered all of my questions. Josh is very knowledgeable and efficient!
We had our regular spring service appointment for our furnace and AC unit on Friday. Tyren was friendly, approachable and knowledgeable when I asked a few questions about out tankless water heater even though he wasn’t here to service it. There was some confusion about the furnace filter and he got it straightened out before he left the house. We have always been thrilled with our experiences with Joyce and this time was no exception. Thank you!
Tyler did a great job. He was very efficient and thorough. Could not be more pleased!
I’d like to commend Josh S. for his efficient, professional and friendly service. I am very satisfied with the service Joyce Cooling & Heating provides to me all year long, whether it’s for routine maintenance or for an unexpected issue.
Josh was outstanding and efficient. He did a thorough job making sure that our AC was ready for the summer!!!
Tyler was here on time and a very pleasant young man. He did a very thorough job and kept me informed at all times. I will have him back. Thank you.
Tyren’s service is excellent. He’s on-time, courteous and cleans up anything he has touched or moved. He also like dogs which is good since my dog has to check out everyone who comes into the house and she’s large enough to scare someone.
Josh S came to do maintenance on the air conditioner unit, he did a fine job, explained to me about the cleaning and work done on the A/C unit. I was very satisfied with his service; he even was really good about being followed around by my dog!
Tyren was a pleasure to meet and completed AC cleaning/opening quickly, like a Pro. Thanks
Joyce installed my present furnace back in 2001, so I chose them for the (overdue) service and tune-up. Very impressed with the service. Josh took the time to explain to me what he did and what more was needed in the future. Very articulate and professional. Glad I chose Joyce!
We decided to try a new Lennox heating/cooling system and went with Joyce Cooling and Heating for the purchase and installation. We have been very happy with the new system. Tyren has been terrific with maintenance under the service contract. After using several different companies in the area over many years, we feel we finally found a solid HVAC company with competent and knowledgeable technicians who provide timely service.
We were very happy with the service Tyren provided today. He arrived on time and completed the checkup on our A.C. in a timely and efficient manner.
Tyren T came to my house to service my heating system and change the filter. He was very knowledgeable and courteous and explained why it was necessary for me to change the filters every 3 months. I also want to say that the two women who answer the phones at Joyce Cooling & Heating are very courteous as well and were happy to give me the time slot and date that was best for me. Kudos to this company.
Tyren did great serve yesterday. He took the time to explain things and answer my geeky questions about HVAC controls. He is very smart and really understands these systems inside and out. I hope Joyce sends Tyren back next time!
Josh is a nice, respectful person. He was very thorough with explaining what he was doing and why. His service was great and I would highly recommend him.
Best HVAC company! I have been using Joyce Cooling & Heating for several years and recently needed some work on my AC. Mitchell and Tony arrived on time- big plus. They completed the work in a timely fashion. Mitchell took the time to explain what they found, how it was repaired, and I understood everything he told me!! I was impressed with how well they worked together. You can tell that they enjoy what they are doing and were quick to compliment the other employees at Joyce who have done work at my home. Made sure everything was picked up and clean before they left! Highly recommend.
Great Company, great crew. Very happy with my new system. Jason Pope helped me with an efficient, cost effective solution to my heating /cooling needs, Tina helped me navigate financing options, and Jim N. and crew did an excellent job installing. Reliable, polite, punctual, and efficient. Very professional. I would definitely use them again.
This company and especially Jarod Famisan Service Technician are the best you can find. Jarod is so knowledgeable and very professional, he had inspected my unit several times and fixed everything very nice. He knows what’s going on right away, he is my heating/AC DOCTOR!!!! Thank you so much. It’s very rare to find a professional this day. Joyce is a very reliable company with great employees. Jarod, thank you so much for everything.
The service provided by Jarod was prompt, friendly and efficient. I recommend you contact this provider for all of your cooling & heating needs.
Tyren was right on time. Friendly and informative. Tolerated my pesty dog! I’m sorry I don’t recall the name of the person who called to schedule the service but she was very friendly and so agreeable to work with me to set up a time. I highly recommend Joyce!
Tyren does great work, communicates clearly with the homeowners and is respectful of my clean floors. We have been very happy with service from a Joyce Cooling and Heating!
Tyron, Dan B. and Alex D. serviced both my heating and cooling systems today; three great guys, highly professional and friendly with close attention to details. I’m a very happy customer! Thanks guys!
Josh has been here numerous times for the semiannual check of the furnace and air conditioner — he always goes above and beyond to make sure we understand what he is doing and why. Great asset to the Joyce Cooling company.
Jarod arrived on time and was highly professional. He took the time to explain exactly what he did before he left. A great experience with Joyce Heating and Cooling.
Josh and Jared diagnosed the problem quickly and made the necessary repairs. Our boiler began working properly and we were warm again! Thanks Joyce. We are happy with your boiler and heating help, and with the air conditioning system you installed a few years ago. I would recommend your company anytime.
I have been using Joyce Cooling & Heating for years and feel they are fair, friendly and do a great job! I have been very happy with their service and would highly recommend them.
Tyron was here on time as scheduled, very polite, used water hose and returned it neatly in place. He also reviewed with me all services provided. Good attention to details, even reminded me that my back door was still unlocked. Happy customer.
At 9:00pm on March 12, I discovered a pool of water coming from my Hot Water Heater. I called the Joyce Cooling & Heating’s 24-hour service line. Within minutes, Jarod returned my call, instructed me on how to turn off the water input. I then received an email from another Joyce employee, Abe I think, who said that they would get someone there the next morning to replace the water heater. In the morning, Mitchell and Arron (I think) came during a ragging snowstorm, removed the leaking hot water heater, and installed a brand new hot water heater. This took them only about two hours. I was really impressed with the responsiveness and professionalism of everyone I dealt with at Joyce. A big thank you to Mitch and the entire Joyce team. Oh, and we have plenty of hot water, and nothing is leaking. Thanks.
First time having our furnace serviced with Joyce Cooling & Heating. Tyren was great, and he explained everything to me. Thank you! I would highly recommend this company because aside from great customer service, they are affordable and reliable too!
My furnace gave out in the middle of the biggest storm of the season. Joyce Cooling & Heating promised a technician at my house by three in the afternoon, they arrived before noon. Josh and Jared identified the problem and had my heat working again within fifteen minutes. A permanent fix required a new part which they returned with and installed by the end of the day. Excellent service.
Great service for my broken hot water heater. The technicians (Josh and Jared) were pleasant and professional and took time to answer several questions I had. Thanks!
Was having issues with 19 year old system of 3 air handlers with multiple zones. Jarod responded to mu call and was immediately impressed with his knowledge of multi-zone systems. He made a temporary fix to our dampers which gave us heat in cold rooms. We agreed to install a Lennox system and that was well done by a Joyce HVAC team. It’s working great. Tanks Joyce HVAC.
Mitchell and his partner we’re extremely professional. I was comfortable enough to leave them alone in my home to go to the grocery store. They completed the replacement of my water tank in a timely manner and we’re very polite and personable. I would recommend them to anyone.
Tyren was great, he came early even in the terrible weather. He was very friendly, knowledgeable, and explained everything very clearly to us. Highly recommend this company!
Responsive, knowledgeable, friendly, and affordable. Joyce continues to impress with how well they handle both regular maintenance and repairs on our home HVAC equipment.
Josh, along with another team member came out in the middle of the blizzard 3/13 to troubleshoot our furnace. We have issues and they quickly tested and found 2 issues which they were able to repair on the spot. Called us ahead of time to let us know he was on his way. Have used Joyce and had Josh out in the past for our AC unit and have nothing negative to say. Overall very responsive team.
The best around. Joyce replaced my old boiler and the install was quick, clean and very fairly priced. Got many quotes and Joyce was by far the best for the same exact equipment. They even helped me out with an unrelated water heater issue. Have called them for service a few times as well. On one of the hottest days last summer when my central AC wasn’t working, they stayed out well past close to get to all their calls.
Josh installed a humidifier on our furnace. He was very professional, courteous, informational and had a great sense of humor which i like in people. My fiancé had questions about the unit and he explained everything about it like i see it on “this old house”. We both learned a lot thanks to him. I wouldn’t hesitate to call on Josh for any future work we may need with our heating and cooling systems in our house. I’m happy that we did business with Joyce and especially Josh Thanks….
Alex D and Tyler M are first class examples of the type of employee Joyce Heating employs in their day to day operations. I had an unusual problem with the flue as well and they volunteered to talk to my Property Management on my behalf. They also said they did not wish to install a new hot water tank until the flue situation could be resolved. Another outfit could have just installed new equipment and attached to the existing flu and just say “Tough Luck” if something went wrong. I have used Joyce for many years and recommended them to many of my neighbors who have all been equally pleased. My sincere thanks to both Alex D. And Tyler M. for outstanding service. A special thanks to Tina who has such a welcoming and professional demeanor when answering the phones or trying to assist in a problem. If every company had a Tina as their “front person” their business would expand triple fold. Donna C. Ledgewood Hills
Josh S. is awesome to work with. He is always on time and wipes his feet! I know he’s exactly what to do and if he doesn’t he has a great time at Joyce to help him out.
I first contacted Joyce in an emergency when my furnace shut off on a sub zero weekend. They came out within an hour and took care of the issue for a very reasonable price. They’ve been tuning up my furnace and tankless water heater since and done a fabulous job!
Alex and Tyler were a pleasure to have in my home. I plan on having them back for a check on my AC.
We just had 2 new furnaces and 2 new a/c units installed this week, Jim and Pat did a fantastic job. They were very friendly, cleaned up every day (5 days) and most importantly my wife was very comfortable having them in our home for the 5 days, she even told them she would miss having them there next week. The entire process from our first meeting to get a quote to the minute they completed the job was pleasant and we will recommend Joyce Cooling and heating to everyone. Thank you for a truly great experience, Mark and Sue T.
Have called them several times over the years. Always prompt and excellent service. Most recently had an issue with the flame sensor in the furnace. They were here within 30 mins of my call and fixed the issue almost immediately. Josh was the technician the last couple of times I called them. He is great. Highly recommend using them for your cooling and heating needs
I had Tyren T tune up my boiler. He was very courteous and professional, and explained to me that even though the boiler was old it was important to stay on top of maintenance. He went on to tell me if there was any problem do not hesitate to call. He also explained that my contract was coming to a close and I should consider renewing. I strongly recommend Joyce Cooling and heating…and of course Tyren T
I selected Joyce Cooling & Heating to install a ductless ac/heating system in my home. It was the best decision ever! My experience with Joyce was pleasant and painless from start to finish! The team was very professional, knowledgeable and personable. They did a great job and left the house spotless. I highly recommend Joyce. Thank you to the Joyce team, Abe, Tina, Jim N, Patrick and Gary!
We just had our heating & air conditioning systems replaced by Joyce Cooling & Heating in Nashua, NH. I thought the days of “taking pride in your work” were gone but not with this group of techs. This project took 3 days, just as estimated. We were never left without heat for the evening, every Joyce employee that stepped into our home was courteous, professional, friendly and every one of them took pride in their work. I actually go around bragging about our new heating system!! I haven’t dealt with a company like this in a very long time. They are at the top of my list…I highly recommend them. Thanks everyone that worked in our home.
Dan and his team did a great job. Arrived on time, worked all day, and cleaned up at the end. New boiler installation looks great and works like a charm. Dan needed some assistance with the kickspace heater, but help arrived and the installation completed and works great. I have used Joyce for A/C in the past and highly recommend them. They respond quickly and professionally for quotes, installation, and service.
I have had Joyce cooling and heating help Preserve my furnace and AC unit for a few years. They have always gotten me back up and running as fast as possible. (A Heat wave last year Jarod was at my home after 630pm on a Friday. He got me ac for the weekend!). So this year when it was time to replace I knew I could trust them with advice and guidance on a new system. Tim R. spent two days in stalling. They left my basement cleaner then they found it. I felt very comfortable with them in my home. My four year old gives them a thumbs up. They explained how my new thermostat worked a way I could actually use it. This was a big expense for us that I felt like we made the right decision about.
Tim is a very professional person and obviously enjoys his work. It is refreshing to have a knowledgeable and a forthright person help us with our home heating needs. I highly recommend him.
Called Joyce Cooling & Heating for an estimate. Abe arrived on time, was prompt and very informative. He gave me brochures and offered several choices of A/C units. I was impressed with the presentation and the price was right and we sealed the deal. Jim and Keith showed up right on time on the specified date. Both men were polite, friendly, courteous and knowledgeable. My attic is very well insulated and very tight quarters. Jim, Keith and a third man Patrick, worked very hard to get the air handler and ventilation equipment in place which was no easy feat. Jim was the lead technician and politely and patiently answered all of my many questions. The installation of my air conditioning system took 3 days. When job was done they cleaned up very nicely and left nothing behind. I am very happy with the quality and workmanship and I highly recommend Joyce Cooling & Heating. Thanks, guys!
I contacted Joyce Cooling & Heating at 9 pm on a freezing cold night after my furnace stopped working. I have a 24/7/365 service plan with Direct Energy, but since they weren’t answering their phone, I had to find another solution. I remembered Joyce from a mailer they sent and from seeing their trucks around the neighborhood. I definitely made the right choice! I called and spoke with a supervisor who said they probably couldn’t make it out until morning due to the extremely high number of calls that evening. I asked him a couple of questions, and if he could recommend another company. After hearing me practically cough up a lung, I think he took pity on me (I was recovering from pneumonia) and found a technician to come over. The tech arrived 15 minutes later and diagnosed the problem as a faulty ignitor. He didn’t have the correct part on hand, but he went online and made several calls in an effort to find one. Around midnight, Dan arrived and replaced the ignitor and voila! I had heat again. Despite the 12°F temperature and the late hour, Dan was in good spirits, friendly, and worked efficiently. He didn’t rush me along when I asked him questions. When I asked if he was done for the night, he said that he had two more calls after mine. He wasn’t complaining, or grumpy about it, but seemed pleased that he’d be helping these people out. The overall impression I had is that Joyce is a company that actually wants to help the customer. I have never even used Joyce before that evening, yet they went out of their way to fit me into their already overwhelmingly busy schedule. Thank you Joyce!
Dan T and Harry did an excellent job installing a new gas furnace. They showed up when they said they would, were very professional, and finished the job on time. We are very pleased.
On time service, friendly knowledgeable explained fixes needed to get humidifier back in working condition, helped explain the sign up for yearly maintenance, all in all good service.
Great job by Mitchell P with installing a new Humidifier! The new one is now fully integrated with our furnace and has winter and summer settings for overall better efficiency.
Nancy & Richard R.
Tyren T. was our technician today for a regular yearly furnace maintenance. He was thorough and efficient, explaining what maintenance was needed and the invoice he gave me! Great job Tyren T.!!
Joyce Cooling and Heating came to the rescue today. Our hot water tank died. Mitchell P. was very pleasant to do business with. He explained what he was needed to be done. I’ll be calling Joyce Cooling and Heating for all my cooling and heating needs. Thanks
We’ve had Joyce Cooling & Heating maintain our system for years and they’ve always come through without a hitch. Last week our heating did not work, and Jarod came in to assess and fix the unit during that single visit. His assessment was thorough, execution of work focused and cost of repair job, competitively reasonable. I said Jarod is a “God” in his expertise and we tremendously appreciate his hard work and attentiveness to the repair, all with a great smile on top of that. Thanks Jarod and Joyce Cooling & Heating!
Joyce HVAC provides great maintenance service, and, more importantly, great emergency service when it’s really needed!
Dan, Harry and Matt did a great job installing our new boiler! They were friendly, thorough and tested all equipment to make sure everything was perfect before they left. They gave us a detailed description of the system and its features, including safety shut-offs. They did a great cleanup job as well. Thank you, guys!
They knew what they were doing, and they made sure the boiler they installed was accessible. All the relevant valves are easily within reach. They were friendly and answered all my questions. Everything was taken care of, they take pride in their work and it shows.
Josh S did an outstanding job diagnosing my heating issue. He explained what the issue was and quickly resolved it. He answered all my questions. He had a great attitude and I know that now that I have signed up for preventative service, my heating / cooling is in good hands. Because of him, I can very strongly recommend Joyce heating
Very nice experience with this company. I have worked with them in the past and the three gentlemen they sent out today to replace our Electric Heat Pump could not have been any nicer or professional. Mitchell P. headed up the crew, but all were great. I have in the past recommended this company to others and will continue.
Joyce just finished up installing Heating and AC units. The crew of 2 lead by Tim did a great Job. Thoroughly cleaned up afterwards. A neighbor dropped in to ask Tim a question on his thermostat and Tim went across the street to help him out. I certainly did not mind that at all. Just demonstrates how friendly and helpful they are. Took time to go over everything with me and how everything works and answered all my questions and took the time to do so. I would highly recommend Tim and Joyce to anyone who is considering replacing their Heating and Cooling systems.
We had a new hot water heater installed. The service man Dan T. was very polite, pleasant and neat. The new pipes look amazing. He found a very small leak in the gas line, so we called to have Liberty come out to take care of that as it was on their end of things. On the whole, we were very pleased with everyone we worked with to get this job done. Everyone was very pleasant and helpful.
Abe in sales and Dan as the primary installer, teamed to provide a new boiler system for a 120 yr old historic property. The old system was complex and the design for its replacement was quite the involved task. Abe conscripted help from others at Joyce as well as his supplier base with a cadre of folks contributing to an optimized design.
Then the installation required the considerable skills of Dan. New tandem, redundant boilers, new pumps, pressure head and accumulator tank and an astonishing 3-D array of source and return piping constructed on the fly to accommodate the new hardware and system configuration. Once done, the whole affair is significantly easier to track and understand that the old system, is cleanly installed, and working like a champ.
This has been an extensive job handled well at every turn by a company and its staff in an entirely professional manner.
Well done! Thanks, Dan! And thanks, Abe.
Great experience! They were quick to come out and called before they stopped over. Jarod was friendly and fixed our problem fast and efficiently! Was very satisfied with how he explained the issue that was going on and how he fixed it.
When I turned on my heating system for the first time in the fall and it did not work, I called Joyce Heating and they said they would send a technician between calls, since they were booked solid for the day. Jarod called at 11:40 and said he would be there in 5 minutes. He quickly diagnosed the problem as an old inaccurate thermostat, replaced it with a new more efficient thermostat, and checked to make sure the boiler turned on and off properly. He was extremely knowledgeable, courteous, and helpful.
We decided to use Joyce this year to solve our cooling issue. We have a very unique house and they came up with the perfect solution for minimal disruption of interior of the house. The sales team knew all the right options, the install team was insanely talented at routing the ducts with no visual signs, and we just had a service call due to a “home owner” issue and the service guy came out immediately to ensure we remained comfortable in our home. I could not recommend this company any higher. You will not be disappointed if you use Joyce.
When I called Joyce Cooling and Heating due to my hot water heater having an issue. They were not only very friendly over the phone but assisted me immediately with sending out a professional to correct the problem. The Field Service Tech; Jarod F. was amazing! he was friendly, courteous and explained everything he was checking and why and what needed to be fixed, and then how to detect and how to relight the pilot if the pilot ever goes out…
Last but not least, and a very important item to me as well, they are so reasonably priced! I would and will highly recommend Joyce Cooling and Heating to everyone!
Josh did the usual great job we’ve come to appreciate from Joyce employees.
Dan was very professional and friendly and a pleasure to work with. He showed up on time and took the time to answer any of my questions. His work was excellent and I would recommend him and his company to my friends and family.
Josh S. was right on time, professional, and did a great job. We had the furnace cleaned and inspected and its s good thing we did. Josh did a great job of getting rid of the mice that had taken up residence just above the burner. Lol Could have been a serious fire if he hadn’t been as thorough as he was. I couldn’t be happier.
The service from Joyce is always excellent. If only all contractors were as responsible as these guys my life would be so much easier m. I give them the highest rating you have.
Josh S. is very professional and friendly. He did a great job cleaning my furnace today and cleaned up after himself as well. Joyce Cooling and Heating is the best company I have ever worked with!
I received excellent service today and in the past. I highly recommend Joyce Cooling & Heating for furnaces, air conditioners & hot water heaters. They stand by the products they sell. They are dependable and very professional. I am so glad I called them when I needed a new furnace. Thank you, Alex.
I couldn’t be more delighted with the product and service from Joyce Cooling and Heating. I read thoroughly and spoke with friends about installing the Mitsubishi heat pump system. I called several companies and then decided, after a recommendation from another trusted vendor, to go with Joyce. I was impressed with the no pressure, lots of facts and consideration for the aesthetics of the installation that was proposed. The installation of five indoor units and the outside unit went smoothly and did not seem like an intrusion. Jimmy, the technician, was efficient, easy-going, apparently skilled, since there have been no glitches, and cleaned up beautifully around his work. He even cleaned away some mouse nests that had been left behind wood that he had to move in the garage. The system has been a delight! It is quiet, refreshing, and has not raised our electric bill much at all. Running the five units during the heat of this past July raised the bill $39 and this past month, with fewer beastly days, the bill was raised only $19 from our usual very consistent bill. This is less than when we ran multiple fans, two window units and an in room unit without whole house comfort. With this level of efficiency, I expect we will have great savings on oil when we use the hyper-heat component of the system. Clearly, I am delighted with the decision to install the system and Joyce lived up to the wonderful recommendation that I had been given. A company’s success is related to their choice of products, their sales representatives, technicians, and their customer service. Joyce gets my five stars on all aspects of their company.
This was my first time with Joyce Cooling. I lost my hot water Sunday. I talked to Alex who was helpful troubleshooting the problem and giving me all my options about scheduling an appointment and the costs. Scheduled an appointment for Monday. Monday at 10:30am Jarod called me at work – he could be at my house within 10 minutes. I was at work and need to get home. He said he would go to his next appointment and then to my house. He was so accommodating. Jarod was friendly, professional, personable, knowledgeable, honest and considerate. Diagnosed the problem immediately, replaced the part and had the water heater working within 15 minutes. He didn’t try to sell me anything or suggest additional things else. I asked about maintenance programs, he explained in detail the programs, schedules and costs. I signed up for the fall and spring program. I look forward to having them service my heater and air conditioner. Thanks Jarod.
A+ service from Tina when I called to make appt. And A+ service at our home by service tech Jarod. Highly professional, knowledgeable, courteous and timely. Great experience.
Alex from Joyce Cooling & Heating identified the problem with our AC unit (mouse habitat during the winter led to chewed electrical cord), fixed it promptly and gave us advice on how to prevent this from happening again (moth balls!). Thanks Alex! –D
The staff at Joyce have always been the best. I’ve had them over for maintenance and cleaning before, but we just had them install a central air unit and added a second zone for the basement this year. Admittedly it was a couple years between when we had the estimate done and when we pulled the trigger to do the project, but Abe didn’t miss a beat and was ready with revised quotes and documentation that we needed this year. Abe and the others in the office worked well with me when I found I’d have another contractor at my house the same day. The install team was there on time on the day we scheduled. Mitch and Jimmy on the install team were top notch and the guys asked questions on where to run the connection to the ac unit and where to run the new duct work for the basement. They made sure we were happy with the placement of everything! They kept their work area tidy and when they left, you’d never know they were there. Professional group and awesome work from them. Abe has been helpful with follow-up questions, too!
This is the second time I’ve called Joyce for service. The first was to fix an outdoor AC unit and the second was to fix a leaky hot water heater expansion tank. In both cases they arrived on time and the work was quick and professional. Alex was not only great at fixing the problem, but in providing tips for maintenance. I would absolutely call them again.
On June 25, 2017, a tree fell and ripped all the wires from our home. As a Result, our heating system was severely damaged. After contacting Joyce, they arrived within a day, evaluated the problems, ordered and installed all the necessary parts within the week. Our experience with Joyce and their representatives, particularly Josh S. and Jarod, was exemplary.
Dan B. and his crew were caring and treated our home as it was their own. They made sure that work areas were cleaned and restored to normal. Likewise, Dan was open to suggestions and acted upon them.
These guys were awesome. I thought I was going to be without air conditioning for the long 4th of July weekend but they finished a job early and came out to my house within a couple of hours of me calling for service. They repaired my unit in about 20 minutes at a very reasonable cost. The technicians were knowledgeable and friendly.
Joyce installed the system with new duct work, zoning, dampers, new furnace, A/C, and thermostats. They knew exactly what they were doing, installing the system as described and on time. During the 4 days of installation, management dropped by to make sure it was going well. They had all the right equipment and everything went as planned. No snags. These guys are real pros. I’d recommend them to anyone. I love my new Lennox HVAC system. My home finally is finally comfortable. The new system is also whisper quiet.
The team at Joyce did a great job meeting with me and my family to discuss a replacement heating and cooling system. The thoroughly explained the options and systems available and helped us choose the right system for our needs. The planning and installation went very well. The Joyce team had to overcome several obstacles due to the current layout of the installation site that could not be moved. The team arrived on time and completed the job in a single day. They took the time to explain the operation of the new system and controller and left a call back number in case there were any issues. We would highly recommend Joyce Heating and cooling to anyone looking to have their heating and cooling systems repaired, serviced or replaced.
After working with over 5 heating and cooling companies, Joyce Cooling and Heating company was referred to myself and husband. From the moment the call was taken and appointment set up for them to come out and look at the home AC unit in a heat wave. We both thought here we go again trusting a person coming to us even if that company had great reviews. But from the moment Alex came into the door he explained from being to end what was going on and was able to replace a item with a small fee. Please note we were never led to believe the cost would be more then was quoted to us. We both felt comfortable and have choose to use Joyce Cooling and Heating company. We like to idea that when we sell our home that we are able to give the name of the companies we use to the next owner also. This would be the first time we felt this why. Thank you *** ***** and ***** ******* **
Inquired with Abe at Joyce Cooling & Heating to have Unico a/c system installation quoted. The project scope and options were well explained with multiple pricing options provided, project started on time, completed on time and system performs flawlessly. The installers were top notch and very knowledgeable in the process of installation in an existing structure. Everything about system was as promised and works great. Highly recommend the Joyce Cooling & Heating.
On a busy hot day, Joyce fit us in and sent Tyren,, who did an excellent job, to get us up and running. Over the years, Joyce has consistently provided us with excellent service.
Thank you so much to Joyce Cooling & Heating. The technician that replaced our hot water heater was Dan T, can’t believe how painless the process was! Fast, clean, thorough and easy on the wallet!
My central A/C was not working, I called Joyce Cooling & Heating and within one hour someone was knocking at my door! Initially, I thought it was my boyfriend but it was someone even BETTER!! It was Jarod F., coming to fix my AC. One look at the condenser, he knew the exact issue and fixed it-seriously he was in and out within 10 minutes I couldn’t believe it. Very polite, professional, and made my day with the quick service. Thank you Jarod!!
4/27/17 Greg A
Tyren rates a 10 on a scale of 1-10 for being so efficient and performing the annual air conditioner check in getting ready for the cooling season. A professional in all definitions of the word, Tyren is indicative of the fine work done by Joyce Cooling and Heating field technicians.
4/21/17 David F
We’ve lived in our house in Nashua, NH for 20 years and finally decided to get a central (ducted) air conditioning system installed into our home. We chose JOYCE COOLING & HEATING and, we’re very glad that we did.
Tim & Tony D. from JOYCE COOLING & HEATING performed the installation and we can’t say enough about how impressed we are with the work that they did in our home. The work that they did in our attic is literally a work of art!
I understand that they need to customize each of these installations since everyone’s home & attic is different – but the work that they did up in our attic is simply amazing!
After they completed the job, they got our new air conditioning system up and running in order to demonstrate it and even though it was still chilly outside, we were left with no doubt that this a/c system is going to keep our house cool and comfortable this summer and many more to come.
Tim & Tony D. also did a great job with keeping everything in our home clean. Our house isn’t very big and our halls &stairways are not very easy to work in but after they were finished, they left absolutely nothing for us to pick up….it’s as if they were never there (except for the great air conditioning system that we now have in our home).
Prior to having this work done at our house, I read a lot of customer reviews about JOYCE and I saw that they were all very positive. And now after having JOYCE perform this a/c installation at our house, we can see why their customer reviews are so good. These guys are the real deal! They do great work at a fair price and they honestly care about their customers’ satisfaction!
3/23/17 Matt K
Called in as a new homeowner with no heat due to a gas leak and the staff knew the house. Said they would be over within the day, showed up 2 hours later. Jarod and Alex were great, took care of everything and even knew the house well enough to fill me in on some issues they ran into with the previous owner and what to look out for. Everyone was friendly, helpful, on time and most of all made a frustrating day as best it could be. Will definitely be using Joyce again and recommending them to others.
11/15/16 Richard S
Couldn’t be happier! We’ve been pleased customers of Joyce Heating/Cooling for several years and wouldn’t want anyone else! A week ago, we requested a replacement hot water heater – they came here – did the job – explained everything, the two gentlemen were friendly, smiled, and were informative. After the job was done, they cleaned everything up – left no mess anywhere. We totally trust Joyce Cooling & Heating for their unlimited expertise and performance.
10-21-16 Leonard Z
Description Of Work:
Installed new. Moved humidifier and reinstalled.
Angie’s List Member Comments:
Salesmen Abe came to my home in Goffstown and explained all options and any available rebates and then promptly e-mailed me an estimate. We decided on a Lennox gas furnace Model SLP98UH and central ac Model XC21 and icomfort thermostat. Price was good and set up installation one week later. Installers Mitch & Bob showed up on time and worked non-stop till job was complete. They then clearly explained how to operate the thermostat and change the furnace filter. They did an excellent job and went above and beyond to make sure I was satisfied with there work. They left the work area clean and were very professional. I have since e-mailed Abe with a few questions and he responded quickly and all rebate forms have been sent in. Excellent service and I look forward to them doing the annual service on my new system.
10-1-16 Rick A
The company was exceptional. They did all they promised and more. When they were installing, we didn’t have all the proper wiring in place for the new unit and they included that in the job and didn’t charge any more than the initial quote. They were quick, efficient and most of all very courteous and professional. They left my home as clean as it was when they started and did the job in one day they stated it would take. I would highly recommend to anyone needing Air conditioning or HVAC needs… Rick
7-25-16 Jay C
Great service and product
I recently had my A/C and gas furnace updated and installed. The previous system was almost 20 years old. The guys were all very professional and friendly. They got the job done in a day and a half and left the basement cleaner than it was. It was a great experience and the product is wonderful. The Lennox Air Conditioning System is keeping the house consistently cool and the Icomfort control panel is very intuitive. I would highly recommend Joyce Cooling & Heating Inc.
I had my Furnace and A/C replaced by Joyce Heating and Cooling. They did a very professional job on installing both. 3 Very professional and friendly guys showed up on time and completed the installation on time. They cleaned up the whole area after the installation. The price was competitive. I received filled in forms for all the utility rebates in a few days.
7-1-16 Andre B
I would like to acknowledge the great service Jarod provided last Friday for my Nashua property. Jarod was able to diagnose and fix an issue that was causing the outside compressor unit to cycle on/off but mainly staying off. Jarod was very knowledgeable and systematic in his approach. He has instilled in me a level of confidence where I will use Joyce for servicing my central heating and a/c moving forward. I’m hoping the other service technicians are as good as Jarod.
I own an older cape that was built in 1959. My wife and I have been living with window air conditioners for the past 13 years, as the our house has no ductwork to accommodate conventional central air conditioning. We did some research on high velocity, micro-duct A/C systems as an alternative to conventional central air systems. We heard about Joyce Cooling & Heating from our next door neighbor, whose father had used them several years ago and we decided to give them a call. The salesman, Abe, came out the next day to determine project scope and provide a quote (scope can be quite complicated depending on layout of house). Abe went a step further and brought the owner, Tony, out to the house a few days later and together they explained the project in detail and provided us with ideas/options on how to configure the system. The project began on June 13 and was completed on June 16. The installation team (mechanic – Bob and apprentice – Mitch) was polite, courteous and most efficient. The amount of work that they accomplished in 3 days far exceeded my expectations. They left my house immaculate at the end of each workday. High velocity A/C systems are not cheap, however, my wife and I could not be happier with our investment in this quality product. The entire Joyce team is clearly focused on customer satisfaction and they made this an enjoyable experience for us. I would definitely recommend Joyce Cooling & Heating to others.
We contracted Joyce Cooling & Heating to removed my ancient York A/C unit and furnish and install a new High Efficiency Lennox central air conditioner, evaporator coil and converted my system from 1 stage to 2 by installing a Harmony zone panel, zone dampers and Programmable thermostats.
The installation went smoothly. The technicians arrived on time, answered my questions completely and clearly and removed all debris.? Although I received a lower quote from another company, I went with Joyce because of my past experiences with them on furnace related service calls.
I had my Furnace and A/C replaced by Joyce Cooling and Heating. They did a very professional job on installing both a new Lennox High Efficiency gas furnace and air conditioner. 3 Very professional and friendly guys showed up on time and completed the installation on time. They cleaned up the whole area after the installation. The price was competitive. I received filled in Liberty Utility forms for all the utility rebates in a few days.
It is the first time I used the new Lennox air conditioner and I love the product! It works as well as everything they told me and it said in the brochure. I went with Joyce Cooling and Heating, Nashua to install our new System. They kept the commitment date and all work crews were professional. We were happy with their work and love the Lennox system.
Joyce identified the problem with my old A/C unit and installed a new A/C unit August 7, 2015. The installation was prompt, fast and professional. The installers took care not to cause any unnecessary clutter or damage and did an excellent job. Joyce has maintained both my furnace and A/C very well for several years.
2-15-16 Craig A.
Hudson, NH 03051
We did not have any heat on one floor of our Hudson home. Joyce Cooling & Heating Inc. came out the same day. It went great. They ran tests and changed out parts on the furnace. Turns out, nothing on the furnace nor was the thermostat the problem. Frozen pipes was next explanation. We tracked down the area this could have happened. 2 busted pipes all frozen up. They cut and replaced the broken pipes. We put a space heater on and let the area warm up. Later that night, put on the heat and it all worked with no leaking. The guys were great that came out and they got there within hours of my call. This was extraordinary seeing as this is a very busy time for them when the temperatures are well below freezing for days at a time.
Prompt response to a call to Joyce to check our AC which malfunctioned during the hottest weather. Courteous techs, reasonable prices.
They have been our heating/plumbing company for a number of years.
8-12-15 Mary E.
It was a full day’s job overall, and they were very professional about how they did their work. They did an excellent job, spent a great deal of time bleeding all the valves in the type of heating vents that I have in a 65 yr old house to make sure the furnace was heating properly after they finished installing the tank, and replaced the thermostat. They made sure that they explained in detail what was done regarding the tank, what I would be expecting from it so that I understood how it works. They left the entire area where they worked spotless afterwards. The two young men who did the work were gracious, extremely helpful and could teach many others what great customer service is all about.
I will be having them attend to my furnace from now on, and will never hesitate to recommend their work to anyone who needs help with their heating problems. My type of heating doesn’t allow for central air, but I cannot imagine them doing anything but the best job.
8-6-15 David B
Nashua, NH 03062
Removed old AC units both outside and in the attic and installed a Lennox central air conditioner unit outside and Trane evaporator coil complete with piping, wiring, duct and start up.
We have a Gambrel house therefore with a very low attic space which is where the Trane unit is installed. It is a miserable space to work in and the guys never complained.
They needed to make sure that everything was level up there so the drain pan would work correctly because the house sinks a bit in the middle due to settling over the years.
Joyce C &H have been servicing our AC unit for at least 10 years despite the fact that the previous company that installed it did a terrible job causing many of the issues that
Joyce has had to deal with. They could have easily refused dealing with the system.
7-13-2015 Susan G
I sent an email request yesterday to request an appointment for an issue regarding a possible leak from my furnace. I received a call back very promptly this morning.
The lady that called me indicated that they were crazy busy, however they may be able to check out the situation today. We were able to get service today in our Nashua, NH home!
I have dealt with Joyce Cooling in the past for a new Lennox furnace and thermostat, so again very happy with the service and professionalism of Joyce Cooling.
Air Conditioning Installation – great job
We recently had a Lennox Central Air Conditioning system installed in our home in Nashua and the team from Joyce Cooling did a great job. The installers were professional, honest and thorough in their work and clean-up. I would hire them again.
6-12-15 Margie F
Joyce Cooling & Heating Inc. installed a complete heating and air conditioning system in a condo unit that I own in Nashua, NH. The original date for installation was to be June 5th, but because my tenant had company coming to stay on the date, Joyce moved the installation date up to the end of May. Much appreciated. Reasonable price and personable associates.
5-18-15 David P
Joyce Cooling & Heating Inc. installed a Mitsubishi mini-split Heat Pump in Hudson, NH. They showed up at exactly the time agreed upon, did the work quickly and professionally. And a plus – the technician went out of the way to explain the theory behind the operation of the heat pump feature as well as the basics of operation.
3-1-15 Lynn S
Hudson, NH 03051
The crew arrived on time and was completed within the day. The basement looked like a bomb went off during the install, but at the end it as cleaner than when they arrived. The crew was prompt and courteous and did a professional job. I would recommend them to my family and friends.
1-19-15 David D
Huge thanks to Bob and Josh – water heater went late last night. Left a message and we had a new one in, old one removed by 10:15 this morning. Professional and courteous – highly recommend!
5-20-15 John R
HOLLIS, NH 03054
Shaun and his team did an excellent job of installing two new 14 SEER Lennox condensing unit and a new 98% AFUE Lennox gas furnace when we had major ice dam damage at our home in Hollis, NH. Joyce Cooling & Heating Inc. provided efficient and timely service, fitted us in with the many time constraints that we had and were very patient in explaining everything that was going on. We would, and will, use them again.
5-12-15 Brendan T
MERRIMACK, NH 03054
Joyce Cooling & Heating Inc. installed a hard start kit to get my compressor going in our Townhouse in Merrimack, NH. Our central air unit wasn’t cooling because the compressor wasn’t turning on. The technician (Jarod) was honest and stated the hard start kit was basically a Band-Aid, as my Heat Pump was manufactured in the 80’s. I was provided a rough quote for replacement of our system as well. All told, I think he had cold air blowing in 10 minutes or less.
4-23-15 Laura T
Joyce installed a Mitsubishi mini split AC system in our cape and a Burnham Alpine high efficiency gas boiler. The installation was very professional as were the installers. Work started and finished as scheduled. We would definitely use them again.
I recently had to replace my forced hot air furnace. The technicians from Joyce Cooling & Heating Inc. responded immediately provided me with several options from repairs to a Lennox replacement and thoroughly explained the pros and cons of each with pricing info.
4-9-15 Richard M
I was interested in both A/C as well as a generator install. Shaun came out several times to review information in the quote and was very responsive with email too. We finally decided on just the A/C, a Mitsubishi ductless split system. I called, put down a small deposit, and the work started two weeks later. The install was smooth, no mess (we had three rooms with equipment installed), and in two days the units were all set. The second day was just some wiring and didn’t take long at all. I was very happy with the whole process.
I contracted with Joyce two years ago to install my furnace, central air and duct work up to my second floor. Since then, even though I live in Manchester and have many more local options, I have used them a number of times and they’ve quickly responded to urgent outages at my grandmother’s home in Londonderry. I’ve consistently found them to be fairly priced, polite and that they live up to their commitments. I heartily recommend them for your HVAC needs.
3-17-15 Michael A
Thanks to Tony, Shaun and the gang for our new furnace and I Comfort Thermostat. It’s so cool that I can log on over the internet from anywhere and turn the old air conditioner or my new Lennox gas furnace to whatever temperature I desire so that when I get home its perfect. What a great way to save energy and get greater comfort. You Guys Rock…
3-5-15 Carol G
Outstanding. I developed issues with the pilot of my boiler during this winter’s bitter “polar vortex” cold. A knowledgably serviceman was able to arrive on site within a few hours to get the heat going again at a reasonable price.
Need to replace a heater. They gave a good estimate and had the work done within a week. The service was five star!! They will be the first to call if I ever need work!
2-10-15 Marc B
I needed a new oil furnace in Pelham, NH. My old system was over 30 years old. The old furnace died on Monday and Tuesday they were able to install a new Lennox oil furnace. Joyce Cooling & Heating was great. They started at 9 in the morning and I had heat by 3 in the afternoon. I would and will use them again.
1-13-15 Mike C,
From my initial inquiry through the installation was flawless. The team from Joyce was professional, on-time every time and made the process seamless. It was so easy that I wish I had done it earlier. Pricing was reasonable also. I found them through Angie’s list where they also have excellent reviews.
I am so glad I chose Joyce Cooling & Heating Inc. for my Lennox furnace and A/C unit installation in Milford. The technicians showed up when they were supposed to, performed the work that was stated in the quote and, in the end, charged me not a penny more. They were professional and polite. There was an unforeseen obstacle that took a little extra time/labor and a few added supplies on their part but they didn’t try to charge me extra for it. When the work was completed, the installers cleaned up everything; you wouldn’t have even known they were there. Getting what you want, when you want it and for the price you were quoted — it doesn’t get any less stressful than that!
Bernard B 12-23-14
You have a great crew!! They figured out the problem and fixed it. I am very appreciative of your responsiveness and patience with me on this project. Caryn will be sending out the check today
We’re pleased with our experience converting from oil to gas with Joyce Cooling & Heating. They explained our options clearly and quoted a good price, then delivered as promised. Our contact, Shaun, was quick to expedite the lighting of our new furnace after inspection, eliminating worries of being without heat as winter approached. Our only criticism is that the installers disposed of the ceiling tiles they sawed out while putting in piping. If we still had them, it would be a lot easier to cover the holes now in our basement ceiling.
Yes, I recommend this dealer.
It was nice to have someone interested in hearing our specific heating needs, and the challenges we were trying to solve both today while also planning for the future. The rep met with us multiple times to review the install plan, and also followed-up with a visit post-install to ensure all was well.
We haven’t hit the cold of winter yet, but everything seems to be running great to date.
Jarod and his team did an excellent job identifying the problem with my old air handler and replacing it with a new Lennox Air Conditioning System. The new system worked as advertised and when the system condensed too much water and the pan filled the safety shut off worked and saved us from damage to the ceiling. We notified Joyce Cooling and they responded immediately found the issue and fixed it at no cost. They are my cooling team.
9-5-14 Great Job 35
Joyce Cooling & Heating Inc. were very professional; from discussing the Lennox options, providing a high quality installation, and cleaning up when completed. All completed in a timely fashion. A trust worthy dealer that I would absolutely recommend.
9-3-2014 Susan 52
We worked with Abe to choose our replacement furnace and air conditioning unit. Abe was very knowledgeable and presented all of the options. We received quotes from other dealers, but felt most comfortable with Joyce Cooling & Heating. The installers were on time, were professional and completed the job in less time than initially anticipated. They also cleaned up all of the old parts and left the areas neat and clean. I would highly recommend this company.
August 28, 2014 Thomas S
Nashua, NH 03062
I spoke with Shaun regarding an upgrade to my central AC. After some discussion, we decided on the proper unit and also decided that it made sense to replace the 30 year old gas furnace at the same time. I felt that the price he quoted was lower than I had expected. Although I did not go on an elaborate chase of various quotes, after talking to people in the complex that have had similar work done, I am very comfortable that I got a very good price. The technicians arrived at the time thay had specified and had the installation completed by mid-afternoon. The AC works great, and does not seem to use excessive electricity, although I’ll know better when we have more hot weather. I was very pleased with the whole process- the original evaluation, the installation and the quality of the new equipment.
August 28, 2014 Stephen G
NASHUA, NH 03064
Installed new top of the line Lennox heating and air conditioning equipment. |It was done in one day-terrific job!
August 22, 2014 Barb
I went with this company because their associate working with me, had provided me with information about loan income assistance programs that I might qualify for which was good for me. I was able to look into these. No one else even mentioned these options.
The installers were on time and very clean and picked up and to all the “old” with them.
A friend also bought an AC from them in less than a week of my install.
August 10, 2014 john66
Pelham, NH USA
He researched and presented all questions I asked in a very timely manor. The installation was quick and professional. Would definitely recommend this dealer.
August 5, 2014 Scott500
This was a rather involved installation of two systems in a 28 year old home. Everybody we dealt with was very helpful and knowledgeable.
July 10, 2014 Chris123
Hollis, NH, USA
Purchase process was easy – we were presented with a range of options for our home with details of each. Dealer provided answers which made the choice easy. We are very happy with our choice.
June 26, 2014 SteveG2
Nashua, NH, USA
Replaced forced hot air furnace and air conditioning units:
From the beginning, whether working with Shaun or owner Tony, or the installation crew, Joyce Cooling Heating Inc. displayed and provided and competence. They removed a system from the 1980’s and installed a new Lennox high efficiency furnace in one day in a very small and confined utility room as well as replaced the outdoor ac compressor.
All old materials along with the old units were taken away and properly disposed of.
The cleanup was so good, it was like they had never been there.
I would recommend this dealer without any reservation.
June 13, 2014 LDAX
Nashua, NH, USA
I was looking for a company able to add air conditioning to my 50 years old house. Got the Joyce Cooling name on Angie’s list and I selected them amongst the several suppliers in the area because I knew of Joyce from the time that he started the business with a pickup truck and the urge to do it right that was so comforting in New Hampshire. Shaun Dougherty answered promptly, came to see the house and presented options to solve the problem. I asked him several technical questions and he gave me reasonable, informed answers. The installation was a breeze. They came when promised, stay as long as promised and left me with a great system.
June 9, 2014 BobG1958
They where great from the Sale folks to the Installers.
Very professional and they worked very clean.
Did there best to make sure they put the Drops in the places I wanted them.
April 15, 2014 Slappy
Nashua, NH, USA
My old furnace stopped working in the heart of winter. I called Joyce Cooling Heating INC and Shaun was at my door within the hour. Pricing was right, and the service was top notch. I would definitely use them again and highly recommend them.
Just note to thank you and your team at Joyce for the professional job you completed at our home with our new Central Air Conditioning System. I know it was not a simple job and we appreciate the professional way you and your team completed the work and the way you did your best to keep our home clean throughout the process. We are really enjoying the A/C during these hot humid summer days and our house is very comfortable. We also like the convenient key pads and the app on our phone which allows us to adjust our system remotely with ease.
Also, I really appreciate your sending us a check for the remaining rebate after Lennox changed the rebate program during our project. You’re a man of your word and we’d be pleased to provide you and Joyce with a satisfactory reference in the future.
I look forward to a long and mutually beneficial relationship with Joyce regarding our servicing needs for the system once you’re ready to send us the information on that part of the program.
We called Tony Joyce to come over and quote a new furnace and a run of about 10″ of forced hot water heat added to our basement zone. He was right on time and he walked us through all of the options regarding the newer high efficiency 96% furnaces vs. the standard 82% furnaces. After talking about our current usage and needs we both agreed that the 82% would be the way to go. We had 3 other quotes done by other vendors and 1 was a bit more, one was a bit less and the 3rd was almost exactly the same so we went with Joyce. He was up front on costs, schedules and he’s local and that means a lot to me. Knowing we can count on them to be around if we ever need them is important. When it came time to start the work he sent over a total of 4 guys! They started at 8:30am and were done by 4:30pm and you’d ever know they were even there. They were a loud group of guys but you could tell they were having a good time and worked very well together. If we had young kids at home i’m certain they would have been as quiet as we needed them to be as they were all super nice guys. They even helped me load the old furnace into my neighbors truck which they certainly didn’t have to do but they never hesitated when asked. These are truly great folks from the top down; thanks for a job well done!
Replaced a leaky liquid propane water heater with power vent.
Found Joyce on Angie’s list. Called them to discuss a leak with my LP water heater with power vent. I had gotten nowhere with either Sears or Lowe’s. They sent someone over to look at it and gave me a quote that same afternoon. I had gotten another quote but that was over the phone. Made an appointment for the following morning. They showed up around 8:45a and were done by 10:15am with the new heater including some PVC adaptive pipe needed for the power vent. So far so good.
2-22-14 Marilyn C
Called in a “help”mode…outdoor temps around zero..furnace not working properly.
They returned our call within 10 minutes and arrived in about 30 minutes.
Furnace back working , job completed professionally !
2-20-14 Andrew G
Replaced forced air furnace and central air, cleaned ducts
Right from the get go Shaun and the folks at Joyce were great to deal with. They replaced an early 1990s era furnace and A/C system that was on its last legs. They removed an old Goodman system and installed a new complete Lennox high efficiency system in one day (outdoor unit, refrigerant lines, furnace, coil, venting, thermostat, condensate pump, etc…). They were able to reuse the existing electrical, bypass humidifier, and media filter unit. Shaun gave me multiple options and didn’t try and upsell stuff I didn’t need. The install team arrived right on time and got straight to work. They reworked the return box and duct work to mate in much more cleanly and attractive looking than the existing setup, including doing some custom sheet metal fabrication. They also fixed up the venting for the hot water heater which was orphaned due to the new side venting of the high efficiency furnace and fixed the feed off the hot water to the humidifier to bring it into code. All the old materials were removed, the basement swept, and exterior caulked around all openings. Within a week all the rebate forms arrived only needing an account number and signature. Couldn’t be happier with the new units. Very quiet and able to keep a consistent and stable temperature.
1-28-14 Mary F
They were on time, polite, and came after hours— I didn’t notice the issue until late in the day and was afraid they might not get out to my home until the next day, but they came. Yay.
(They also replaced my entire furnace (old oil burner) with high efficiency gas unit and put in a tankless water heater for me in December 2011— excellent job!)
1-18-14 John W
Joyce Cooling and Heating did an entire HVAC system for us and generator as well.
My experience was very positive. They’ve been very responsive; we’ve called a couple of service issues and they’ve been very good about coming out and making things right. My Wife has been quite pleased.
1-19-14 James M
Joyce Cooling and Heating Inc. installed a new Rinnai tankless hot water heater, Lennox furnace, Lennox air conditioner, iComfort thermostat, and Aprilaire humidifier.
We recently purchased our home and as you can tell from the description our house really needed heating, cooling, and hot water systems updated. We had several contractors come out for appraisals and Joyce was the best choice to go with and we are happy that we did. Their price, warranties, rebate offers, and reputation were the best. Shaun oversaw the project and he was quick at responding to calls and answering questions. We really appreciated how he simplified the process and gave us good advice for selecting the models, which can be challenging. He compiled all the rebate and tax forms and filled out and submitted whatever he could on our behalf. Shaun also followed up several times after the installation to see how everything was going. The workers showed up on time, they were friendly, and did all the plumbing, electrical, and HVAC in the two days as proposed. We were happy with their work and they helped us set up our programmable thermostat. There was only one minor issue later with an air duct. Two of the four fasteners holding it in place were not secure. I called Shaun and he came out promptly and took care of the issue. What makes Joyce stand out from the competitors is how they treat their customers. They went above and beyond hooking up our gas dryer free of charge and tying up loose ventilation tubing for it. It’s the little things like that stick out in my mind as customer in addition to quality and service.
1-13-2014 Mai C.
Joyce Cooling & Heating was available one the day we noticed issue with our water heater. They were helpful with having someone come out. The Service Tech came out about 1 hour later and took a look at my water heater. After inspection he stated we needed a new one. Provided a quote for the water heater and another quote for the tankless heater. Stated that he didn’t have the water heater and that the installation crew would bring the new water heater and install it. They did a great job. Installation went well. It was completed within 2 hours.
1-5-14 Roger D
I used Joyce Cooling & Heating for A/C maintenance. No problems
12-30-2013 Kathleen W
Saturday between Xmas and New Years and the inevitable happens—-furnace dies—-left several messages at different companies for a call back on Monday to schedule a replacement settled in with blankets etc. When the phone rings…the owner himself Tony calling to see if he could send someone out to see if anything could be done to get us through the weekend. Short time later Dan shows up and checks things out…nothing until Monday yet polite, professional and very empathetic to our situation. Scheduled appt for 9am and low and behold at 8am Monday the crew arrives. Polite -Professional- Considerate and patient with my lack of knowledge when it came to this whole business. They were excited about their work and the system they were putting in, they were neat and orderly. They even came in concerned because they thought my dog was loose in the neighborhood. I chatted with them briefly about their jobs and they were all proud to be working for Joyce Cooling and Heating and their boss Tony. Says quite a bit about someone when their employees love their jobs and do it with such pride. So many thanks to Dan, Tim, Jimmy and the two Joshua’s for a job well done and to Tony for checking emails on a Saturday afternoon!!!
You have my business.
Bought a 13 year old condo in January, and found out at the beginning of May that our central A/C was dead. Since the original FHA system was only an 80% efficient unit, I preferred an overall HVAC replacement.
Contacted Joyce due to a recommendation from my realtor, who had given us multiple, good recommendations, so we figured he’d be right again w/Joyce — and he was. Joyce quoted me 3 different grades/options. Spent time over the phone going over those options, answering all my (detailed, engineering) questions with no qualm. Selected the Signature series due to reviews and excellent rebates offered by Lennox, that provided an outstanding system. The A/C works extremely efficiently — for a 2000 sq ft home, my electric bill never topped $190 on the worse month. The heat works *very* quietly — you have to be near the unit *in the basement* in order to even hear it. No more bang on/off, no loud blowing noise. Just an excellent system. The installers told me 1.5 days to pull the old, install the new, but they did it in 1 day, saving me a day of work, and the installation was done cleanly and professionally. Note, that I have no bulkhead for my basement so all the equipment had to go up & down a set of stairs through the first floor — again, done w/o issues, mess, etc.
I have recommended Joyce to two other people since, and they have given us the same positive feedback.
We’re looking forward to many years HVAC service from our system & Joyce.
Yes, I recommend this dealer.
12-5-13 Thomas R.
Joyce Cooling and Heating Inc. installed an air conditioning condenser, wiring and piping for a new central Air Conditioner.
They were on time and thorough.
11-5-13 John H
Performed full inspection of Furnace and A/C Great experience – technician called ahead and asked if he could come 1 hour early – performed the work efficiently and provided a detailed report of the work.
10-29-13 Brian B
Replaced a valve on the furnace. The furnace had been making a loud booming noise for some time and we finally decided to call someone to have it looked at. Joyce had some great reviews so we decided to try them out.
We were not disappointed! Jarod came to the house on time, inspected the problem and gave me a rundown on what was causing the issue and what it was going to take to fix it.
He said he could run right over to the supply house, get the needed valve and have it fixed that day. I can’t tell you what a relief it was to not have to worry about listening to the booming sound coming from the basement,
or worse, having our furnace explode. I would highly recommend Joyce and will use them again in the future.
10-16-13 Todd M
Tony, a great big thanks. Seems like your guys did a great job. It looks great. I haven’t used it yet but I would dare to say it will work without any hiccups. Your men took pride in their work for sure. Thank You.
One mentioned you were a great guy to work for when I told him that I liked how you presented yourself when u came here. It is rare to find guys like that.
10-15-13 Warren B
Tony, we would like to commend Tim and Bob for their work on our home last summer. They were both hard working, efficient, and very neat as they installed our Lennox air conditioner.
10-3-13 George F.
Anita and I contacted Joyce Cooling & Heating Inc. because we were experiencing significant problems with our old furnace, central air, and duct work and because we were very dissatisfied with our previous contractor.
Shaun came to our home listened to our concerns and requests and spent a significant amount of time checking our old system and assessing our needs.
He was very professional, knowledgeable, courteous, and made recommendations which included options. At our request, he promptly provided us with a quote which we felt was very fair.
He was very accommodating and scheduled the work sooner than what we had expected which was impressive given the extent of work needed to be done.
We also appreciate all his efforts with regards to the rebates coming our way. We were very impressed by the comprehensive rebate package sent to us.
I’m pretty sure that any other contactor would have, at best, given us a phone number or a web site to go to.
Shaun also oversaw the installation process. Jim, Josh, and the rest of the team were awesome. They were all very professional, courteous, approachable, and hardworking and never hesitated to answer our questions.
We were surprised at how much work they completed in just a few days. We feel very confident that our new heating and cooling system will provide us with quite comfort and reliability for many years to come.
We would highly recommend Joyce Cooling & Heating for any project.
11-5-13 John H
Performed full inspection of Furnace and A/C Great experience – technician called ahead and asked if he could come 1 hour early – performed the work efficiently and provided a detailed report of the work.
10-29-13 Brian B
Replaced a valve on the furnace. The furnace had been making a loud booming noise for some time and we finally decided to call someone to have it looked at. Joyce had some great reviews so we decided to try them out.
We were not disappointed! Jarod came to the house on time, inspected the problem and gave me a rundown on what was causing the issue and what it was going to take to fix it.
He said he could run right over to the supply house, get the needed valve and have it fixed that day. I can’t tell you what a relief it was to not have to worry about listening to the booming sound coming from the basement,
or worse, having our furnace explode. I would highly recommend Joyce and will use them again in the future.
10-08-13 Wayne H
Removed an older indirect water heater operating from an oil furnace and replaced it with a Weil-McLain. The brand had been recommended to me by a friend and Joyce was the closest dealer/installer.
The two technicians knowledgeable and answered all questions I had in a straight forward manner.
It is six weeks after the installation and the hot water is still running. It is a quality tank, but I think I should turn the easy to adjust thermostat down a little.
10-08-13 Bonni S
My furnace went out in the winter. In a very – very cold spell, they came very promptly to give an estimate. The estimate was reasonable and much better than 2 others.
They told me it would take about 4 days before they could fit me in. They even offered to loan me some space heaters while waiting in the cold until furnace installation day.
Then they came earlier by a day or two.
My older home had some previous shoddy work and venting done. They were able to work around the inferior venting and even do some remediation venting, which was much appreciated.
Would most definitely recommend this provider! I still need to have the chimney liner installed, and I will be using them for this.
9-15-13 Chris M
Just wanted to let you know that I received my 2 $900 rebates for the 2 Mitsubishi-ductless Heat Pumps. I can’t say enough about these systems…they’re awesome!
I think my family and friends are getting tired of listening to me rave about them.
I also want to thank you for stopping by to anchor the outdoor units.
Looks like I’m all set for any kind of weather now. Many thanks to all of you who were involved for doing a great job.
9-04-13 Mark S
Found leak in air conditioner coils after years of failures by other companies. Repaired promptly.
Excellent response, analysis, and overall work
8-19-13 Beverly A
I had an air conditioning unit that was no longer cooling the air.
I was impressed with how quickly they responded to my call, and that they were able to
address the issue the same day. This is a rental unit for me, and we were entering a heat wave. My tenant would have
been very uncomfortable. The technician went out to assess the unit, called to give me options identifying a “short-term” fix to
get the unit working, and then a permanent fix that involved replacing a piece. I opted for the later, and haven’t had any trouble since.
7-16-13 Kathleen M
Our central air went out during the height of the summer heat wave. Muggy and in the 90’s.. Of course all of the heating/cooling companies were very busy.
Joyce came out and gave us the estimate. Then called with the bad news that they wouldn’t be able to come to install for 20 days!
They knew how hot and cranky I was, and were able to push up the date to a week and a half earlier. I was so happy.
They arrived right on time and did a terrific job. Thanks Aaron!
7-15-13 Lori W
Service call to adjust air flow in two levels of my home. AC was lacking in a few rooms.
The technician was helpful, responsive, courteous and did what I needed him to do.
7-6-13 Anonymous to our mobile site
Thanks to Dan B. for prompt and courteous service today. I called in for emergency service and Dan called back within a minute!
He repaired my central A/C and was friendly and professional. I was really worried because my husband always handled these types of things, but just passed away last week.
Thank you again, Dan and Joyce Cooling and Heating!
Superior and prompt service! Thanks!
7-1-13 Peter L
I was very impressed with the punctuality, professionalism, knowledge and thoroughness of the
person who came to my home from Joyce Cooling & Heating.
A thorough inspection of my systems going through all the parts. I was having a tenant move into a townhome condominium and since the system was 25 years old I wanted to be sure all was well. There were no extra costs as my system was in working order. I decided to purchase a 2 year contract due to the age of my system. There are benefits that come along with the contract and I thought it a good idea to have someone to call in case of emergency.
They give a discount on parts and come twice a year – once when the heating system starts and once when the cooling system starts. I have peace of mind now.
6-23-13 Charles M
Extensive central A/C for two story house with forced hot water heat.
Installation in attic, ran vents through closets to 1st floor.
Two zones with various features in the unit to make two zones work reliably.
Went very well, it works very nicely after several 90+ days.
Gave lots of options for what to install and how.
We wanted normal central, not high velocity nor through the wall ductless.
My attic does look like Hagrid’s spider from Harry Potter (painted silver), but the
rest looks fine, and the house is comfortable.
Shaun was responsive after full payment, making adjustments as we got hot weather
to try the system.
6-18-13 Maria C
We were not sure if our central air was shot (it’s an old unit) or could be repaired. A Joyce technician came out, check it out and felt that we can still eek some life out of it.
Very happy with that news especially since the past few years our other service company kept urging us to replace it.
We were very happy that the technician provided an honest opinion.
6-6-13 Brian G
My central A/C unit was tripping the breaker. The technician trouble shot the issue and installed a hard start kit.
These guys were great. He showed up on time, went right at the problem, and fixed it very quickly. I have an older unit, so it was challenging to get at everything, but he was able to fix the problem.
5-22-13 David R
Central a/c was not producing cold air. I called Joyce (based on positive Angie’s List reviews and $10 coupon) and made an appointment for Thursday PM but requested Wednesday standby. The serviceman came Wednesday early afternoon and quickly diagnosed and fixed the problem. A filter and capacitor needed replacing. The replacement costs were more or less in line with industry norms. The service was efficient and professional.
5-8-13 Mary Anne F.
We needed Air Conditioning put in on the second floor of our home in Amherst we purchased last summer that only had AC on the first floor. This included all ducting in the attic AC unit, electrical and ceiling venting.
We had a few estimates done, but decided to check on Angie’s List to see who had gotten good reviews.
We had not had an estimate from Joyce Cooling and Heating, but based on the positive reviews that they had received, we decided to include them as well.
They were extremely responsive in coming out and doing the estimate, explaining what would be done, how long it would take, etc. Their estimate was extremely competitive (actually less expensive than the others we had received).
We scheduled the work to be done the following week.
The crew arrived on time and were very professional, covered all the floors with drop clothes anywhere that they would be walking.
We were concerned about where to leave our cats so they would not get out while the guys were coming in and out of the house, but they assured us that it was not necessary – they would make sure no animals got out of the house and doors would be secured each time they used them.
All the workers were very personable, friendly, courteous of our space (my husband and I both have home offices). Originally we had been told that they would be there for 3 days, but they finished everything up in 2 days. Vacuumed the floors and left the house spotless! Explained how the system worked, gave us demos on usage, etc. The day after the crew left, their boss came to make sure everything was done correctly and we were happy with the work they had done.
I would highly recommend Joyce Cooling and Heating for any projects. In fact, we have scheduled them to do Preventive Maintenance on our other AC unit prior to use for the summer. I will keep their number on speed-dial! Great job!!
5-9-2013 Ann G
Joyce replaced the gas furnace last year. I waited almost a year to review this company because I wanted to make sure that heat and air conditioning worked properly. It does, and I’m very satisfied.
The company arrived on time in the morning, removed the old furnace, put in the new one, and reconnected the air conditioner.
They tested it and showed me how to operate the heating and cooling.
They told me of rebates that I could get from the company, which I really appreciated.
4-15-13 Charles M
The thermostat was broken and Pilot was out. They diagnosed and offered options for repair. Fixed quickly no muss / no fuss.
3-26-13 Alfred D
I had Joyce install a new 98% gas furnace in my home. They were very responsive. The technicians showed up on time and were professional. Price was reasonable as I had 2 other quotes. One nice thing they did was to prepare the rebate forms for us so all we had to do was sign and mail them. The furnace and thermostat are very nice and after a month and a half we’ve had no problems
3-22-13 Jean L
I just want to say “thank you” for a very professional and expert job done. Everyone I spoke with or dealt with were very friendly, courtesy and delivered quality and expert service…..right down to the paperwork. I was impressed and extremely pleased. I don’t use these words lightly. An excellent rating is not something I am used to giving. Again, thank you very much. I am definitely a return customer, and will highly recommend Joyce Cooling & Heating.
3-19-13 Aaron D
We’ve been having some trouble with the furnace staying on for two nights, now. Outside the snow is still coming down. The heater works, but it requires some prompting. We keep a screwdriver handy to whack the parts that make the most noise.
Finally, we called Joyce Heating & Cooling.
Spoke with Shaun on the phone. He was professional, courteous, and knowledgeable. I told him the issue and he asked we wanted someone to come out today or tomorrow. Wary of another cold night, I opted for today. Shaun acknowledged and asked if he could call me back in a minute. Less than a minute later, he called to let me know someone would be at my house soon.
Literally 5 minutes after I called, a technician arrived. He tested our furnace, checked all the wiring, and made sure everything was safe. He recommended that we change our settings from ‘Automatic’ to ‘Manual’ and that we watch for further issues. He warned that we may experience a small drop in efficiency, but that we would no longer have to bash the furnace to get it to heat.
Safe for now, but we will planning for a new furnace soon. When we do buy a furnace, we will definitely buy from Joyce Heating & Cooling.
2-28-13 James P
Joyce Cooling & Heating did an excellent job explaining the Lennox products and the installation was perfect. The installers and staff were helpful and professional at all times.
3-18-13 Christopher R
We have a rental property as well as own a home and we’ve used Joyce for a number of years now. One word describes their level of service over the years…outstanding. Whenever we have a service window, say for example 9-11 AM like yesterday, Jarod showed up a little after 9. The price was $40 less than the first 2 companies I called, and I had an Angie’s list coupon for $10 making it $50.
He showed me how to save money on the furnace filters but still maintaining air quality. He also showed me how to read the furnace indicator light which can possibly save us a service call in the future. Lastly he gave me some good tips on efficiently running the system to maximize the fuel we burn. It’s these little things that set Joyce apart from other contractors.
Luckily we haven’t had to do major work to any of our home equipment but I’d trust these guys in a heartbeat to deliver top quality work without gouging us in the process like we’ve experienced with other cooling and heating operations. They don’t try to unnecessarily up-sell you on parts or services you don’t need which is refreshing in today’s market! They are the only company I will call for this type of work.
3-13-13 W W
Our furnace kept running without heat yesterday afternoon. The room temperature dropped to 64F. We called Joyce Cooling & Heating and scheduled the check-up for this morning. This morning I missed their phone call and they left a message. I contacted them when I came back and was told they would come to fix it at 9:00AM. The technician came in right at 9. Soon he identified the problem and decided to replace the part. It’s a little bit more expensive than I expected, but overall service is super good.
This furnace is quiet and completely changes the comfort level in the home. It is worth the extra cash.
What sold me on Lennox: Value, Tax Credits, Reputation, Warranty, Features, ENERGY STAR® Qualified
Yes, I recommend this product.
2-25-13 Arthur C
Forced hot air heating furnace developed a crack in the burning unit and could not be turned back on (Wed 23rd). Got a quote and arranged for a new system to installed two days later (Fri 25th). Workmen arrived on time to install a new system. They even covered the floors. The new system was up and working by 3 in the afternoon. Excellent work by skilled technicians. I plan to replace some ducting and the downstairs furnace in the spring and will definitely call them again.
(On the Lennox Survey)
Excellent work, timely installation, very knowledgeable
2-19-13 Bob H
We had an excellent experience with Joyce Cooling & Heating. We found them on Angie’s list where they had a very high rating.
They came out the same day to assess the problem with our furnace. The service tech explained the problem in detail and told us that the furnace would need to be replaced. He gave us several Lennox options. We also decided to install a new air conditioner and zones in the house. Joyce scheduled the work to be done over two days. They arrived on time on the days they said they would arrive and they completed the work on time. They left our house in better condition than they found it. The whole crew was courteous and friendly. We are really happy with our new Lennox heating and cooling system. Joyce Cooling & Heating is an excellent service provider and representative for Lennox products.
2-17-13 S Chen
Very good and professional service.
2-16-13 Jaine M
Both the owner and the two service/installers (Dan T and Tim) were very professional. They were also very comfortable people as it can
sometimes be un-nerving to have strangers in your home for half a day or so. I was completely comfortable that they
addressed all my questions, etc. From my original phone call to get a quote, I actually did not even call anyone else as
I felt confident based on the information and phone discussion. Thank you
2-15-13 Betty S
The service was outstanding. The Gentlemen were very polite and friendly. The worked diligently and left the Cellar very clean.
2-13-13 Mark J
I had a great experience with Joyce Cooling and Heating. Just keep doing what your doing.
I don’t have any comments or suggestions. Joyce Cooling and Heating Inc did a great job
installing my new system and I love how well it works and how quite it is.
1-28-13 Michael A
I could notice the improvement on the first day. Warmer house and plenty of hot water. The guys worked hard and cleaned up after. Very good experience.
1-9-13 Sandy T
Very professional. We have used Joyce Cooling and Heating for many years, and recommended them many times.
One of the things that always impresses us, is the “Clean-Up” after the job is done. The work area always looks great.
1-13-13 Bob H
We arrived home one night recently to discover that our heating system wasn’t working. We went on Angle’s List the next morning to find a reputable company to service the furnace. Joyce was at the top of the list. We called and they came out the same day to perform the service. The tech who came to service the furnace was excellent. (Jarod) He told us that essentially the system needed to be replaced. (We knew that this was a possibility based on the prior year’s service.) He spent a lot of time explaining the problem and potential solutions. We decided to replace the system with a high-efficiency furnace. We also opted to replace the central air conditioner which gave out a couple of years earlier. While we were at it, we decided to install multiple heating zones the house since there was only one zone to heat our two-story house.
Joyce installed a new high-efficiency heating system, a central air conditioner, and they also zoned the house. We felt confident that they would do a good job based on their rating on Angie’s list and we were not disappointed. They provided us with exactly what we wanted and they provided the service in the time frame quoted.
Our overall experience was excellent. Every person we dealt with was professional and knowledgeable. They explained how the system worked in great detail. The lead person on the installation job was fantastic. (Unfortunately, I don’t remember his name.) (Dan T.) He was patient and answered every question. They cleaned up and left the house in perfect condition. You would never know they were there.
About a week after the system was installed, we had an issue with getting the heat to come up to temperature. Joyce was out the same day to trouble shoot the problem. They made an adjustment which corrected the problem and came back the next day to make sure everything was working properly.
We are very happy with the service provided by Joyce Cooling & Heating and we would definitely recommend this company.
1-6-13 Todd D
My old furnace had a single speed blower, and the house always had hot and cold spots. With my new Lennox, I leave the fan on all the time as it slows down when heating/cooling isn’t needed. The temperature is even, everywhere, all the time, and my basement is livable again!What sold me on Lennox: Value, Tax Credits, Reputation, Features, ENERGY STAR® Qualified, variable speed blower.
Yes, I recommend this product.
1-3-13 Kevin M.
Replaced gas hot water heater. Came home the night before and the hot water heater was leaking water onto the floor.
Shut off the water and the gas and called Joyce Cooling & Heating the following morning.
Tony (owner) answered and gave me a quote over the phone and scheduled installation for that afternoon.
They called 45 min before arriving to let me know they were on the way. Installation took less than an hour, and now I have hot water again!
They were courteous, professional, and got the job done quickly.
12-27-12 Mark J
I don’t have any comments or suggestions. Joyce Cooling and Heating Inc did a great job installing my new system and I love how well it works and how quite it is.
12-26-2012 Don M
The work was completed to my satisfaction.
12-21-12 Emilie P.
Joyce corrected many defects that were built into the heating system when this condo was built 1995. The original system was installed very poorly and was very inefficient. Joyce has been servicing my heating system for three years and only this summer suggested that install a new system. They gave me three choices and there was no pressure to purchase made by them. When they mentioned Lennox, I knew that they knew their business. The rebate was a nice bonus.
12-5-13 Steve W
Nice even heat, hardly know when it comes on, heats up very quickly. What sold me on Lennox: Tax Credits, Reputation, ENERGY STAR® Qualified.
Yes, I recommend this product.
12-5-12 Barry R
Very helpful and friendly.
11-30-12 David L
This unit is one fine piece of machinery. The dual heat feature is fantastic, it is quiet as a mouse, it heats my home quickly
and more evenly, and our first full month’s natural gas bill showed a 39% drop in fuel usage as compared to the same month last year …
with nearly equal average daily temps in both months. We could NOT BE MORE PLEASED and will HIGHLY recommend this unit and
Lennox to anyone who mentions needing a new furnace. Thanks!What sold me on Lennox: Value, Reputation, Warranty, Features,
ENERGY STAR® Qualified
Yes, I recommend this product.
11-26-12 Sophia W
Hot water heater broke weekend after Thanksgiving. Service came out within an hour of when I called and helped me turn off the water/gas and pump out water from tank. Scheduled water tank install for next workday on Monday which took no more than 2 hours. Very prompt and showed up early (I was late).
11-5-12 Larrry H
Checked heating and cooling system, replaced filter
Perfect. Jarod took his time to explain everything. Was very nice and easy to speak with. Answered all of my questions. He even told me about on coupon on Angies List that would discount his fees by $10!
You could not ask for a better service.
11-1-12 David T
We had Joyce Heating and Cooling install a new boiler/hot water heater to replace an aging system. Our existing hot water maker had developed a hole and definitely had to be replaced while the boiler was old, it probably could have made it through the winter, but it would need work. We called Joyce after receiving an estimate we weren’t happy with from another company.
We were very pleased with the work performed. They promptly responded arriving when they said they’d arrive. The person who initially came was very knowledgeable and not simply a salesman. He presented multiple options including offering to track down a potential warranty on our existing water maker. That was something nobody else had mentioned. While we opted to go with a complete system this was our decision because it made the most sense. The company simply presented our options and I never felt they were pushing work. As for the work itself it was done in a timely manner and again they showed up when they said they would arrive. They spent the day removing the old boiler, taking it away and installing the new system. The workers were polite and informative. The only issue we had was they inadvertently wired two zones backwards. That was a trivial mistake and a five minute fix that was promptly resolved. We felt price-wise Joyce was very good as well. How I tend to rate that is whether feel I got ripped off after work is performed. I DEFINITELY DID NOT feel that in this case. Their price was actually a little cheaper than another quote we got and the system they installed was far better. I would definitely have them do work again in the future and have recommended them to a co-worker who needed a new system.
10-31-12 Lee G
I am very pleased with the service provided by Joyce Cooling and Heating and look forward to using them for regular service of the unit in the future.
10/10/2012 Dick B
The service from Joyce was excellent. From initial consultation and prososal to the installation. The service was professional and exactly as the proposal was agreed upon. They showed up on time and left the job clean
10/9/2012 Jim K
No comments other than to state that dealing with Joyce was a very positive experience. They were very professional and went beyond just answering questions to explaining in detail in such a way it was very easy to comprehend.
9-20-12 David K
Joyce Heating and Cooling is the real deal. Tony Joyce is extremely knowlegable about his product. He took the time with me to explain about my choices. I bought the best product presented and I am very, very, happy with it. I can’t wait to see my energy savings this winter using the heat pump. Abe installed the unit and was eager and happy to answer all questions asked. He told me he owned the same system at his home and was blown away by the efficiency and cost saving with propane. The install was meticulous and everything was put back in the proper place when they were done. I have never been more happy spending over $7,000.00. You are fortunate to have such great people representing you in the field!
9-10-12 Mitch and Robin B
From Lennox Survey
My husband and I were so extremely pleased with the entire experience that we do not feel that we can offer any other suggestions that would help Lennox and Joyce Cooling & Heating, Inc. In fact, if anything, our comment would be to keep up the great work! We have already written a strong testimonial regarding the superior installation and customer service that was provided to us. We are also extremely satisfied with the Lennox system. It is as quiet as it was reported to be which was very important to us as it is located very close to our screened porch. Truly, our experience with Lennox and Joyce Cooling & Heating was one of the best home improvement projects that we have ever had!
Letter to Office
Tony, We are writing to express our appreciation and respect for not only the excellence your team demonstrated in designing and installing our Microduct high velocity system by Lennox home air conditioning, but also the culture each and every member of your organization displayed throughout the process. From the initial assessment and estimate provided us by Shawn, we realized we were working with a team of consummate professionals. Shawn provided us clarity when educating us on our options. He presented available approaches in an unbiased way. Your installers, Tim and Dan, were very respectful of my home throughout the process. They were tireless in implementing a solution that effectively addressed the cooling needs of every area. They were meticulous in their design and installation. Your electrician Gary was equally attentive to our needs and his team performed their role with the utmost competence. This entire experience was the most pleasant home improvement project my wife and I have experienced. Congratulations for the excellence in service culture your organization has achieved!
8-24-12 Mark L
Have already recommended to a friend who has already has his system installed. Great service!!
8-22-12 Dan P
Best contractors I’ve encountered during my 16 years in Nashua.
8-27-12 Doug C
We contracted Joyce Cooling & Heating to retrofit our home for central air conditioning. They installed 28 high velocity ports in ceilings. They provided an on site visit and estimate. Specific installation week. Air handler installed in attic, exchange installed outside with cable/pipes enclosed in a neat cover. Return installed in second floor hallway ceiling. Thermostat installed in second floor ceiling. Provided their own licensed electrician.
This could not have gone better. If your primary goal is to have it done correctly, on schedule, all the options laid out/explained for you, by pro’s, with zero mess, with no worries, Joyce is it. Price is on par with other firms, not the lowest, not the highest. I’m a perfectionist. They left me VERY happy. The team that showed up were all experienced tradesmen, with one identified apprentice in tow. They were all business, polite, and neat. They cleaned up after themselves. I’d recommend them in a snap.
I asked for a specific installation week while we were away so I could surprise my wife for her 50th birthday. Tony adjusted to make it happen, and when a job was finished early somewhere else, they shipped extra people to our site, this allowed them to finish early. (3 days total vs estimate of 5).
Absolutely nothing went wrong. The wife is pleased, “best present ever!” Enjoy.
8-11-12 David I
Moved A/C unit from the back to side of house. The experience was great and all went smooth. These guys were very professional.
They arrived late morning and had the job completed by late afternoon. No snags or issues. Nice job.
8-11-12 Glenn H
The technician came to inspect and clean my gas furnace.
He arrived at his scheduled time and quickly got to work. He asked me to turn the upstairs and downstairs thermostats to heat so as to test if the control system worked, and generally did his work quietly and without mess. He recommended I upgrade the furnace to a more efficient model, but didn’t pester me about it.
7-24-12 Charles S
Freezing up of the AC unit in house. Condensation leaking out onto floor. Technician looked around and checked drain pipe to make sure it was not clogged. He then checked the outside part of the unit. The coolant was low. Coolant was replaced and the system has worked fine since. He did explain that there might be leaks that lead to the problem and it should be checked next year.
Very prompt, diagnosed the problem, and fixed it. It was nice to have someone call just before arrival. Price was accurate but not overpriced. Overall an excellent job.
8-8-12 Tricia P
The whole experience was excellent. From my first call to Costco, to Shaun’s call and initial visit, to the string of emailed questions from me and Shaun’s prompt responses. The installation was done on time – in MISERABLY HOT weather I might add – and the clean-up was extraordinary. We are loving our air conditioning and we are so thrilled to have finally made the plunge. (Having Lennox and Joyce represented by Costco is what made the decision an easy one.) Thank you much…
8-1-12 Sid T
Very professional-Excellent installation and great job cleaning up after the work was done.
7-30-12 John G
Great system and excellent service from Joyce Cooling and Heating
7-19-12 Richard K
Tony was very knowledgeable about his product and provided me with useful information regarding rebates from Lennox, and others including local utilities. He was helpful in providing information about financing availability. I would likely recommend Tony Joyce to anyone I talk to who is considering updating their HVAC equipment.
7-18-12 Ivonne C
Excellent service. They were even able to come earlier than our scheduled installment date, and on a super hot day. We slept comfortably that night and ever since!
7-11-12 Kevin K
Tony Joyce was very professional and responsive. The A/C has done a good job keeping the house cool through all this hot weather and the install team did a nice, neat job of installing our new system.
7-8-12 Mike R
Tony was very helpful in suggesting what we needed for heating & cooling our house.
His employees were very professional in their workmanship and knowledge of the systems that they installed.
I would highly recommend them to others who are considering upgrading or replacing their
heating or air conditioning systems.
7-7-12 Ann G
So far I’m pleased with the way the air conditioning is working,
I’m waiting to see how the furnace works in the winter.
6-30-12 Eric E
We were having problems with two out of three compressors in our house not running.
I called Joyce at about 11:00 and by 12:00 they had someone out at the house…simply unbelievable!!!!!
Especially considering that a number of businesses are off line due to the fourth of July weekend.
It went great, their rep immediately trouble shot the problem, combo of one bad filter and one leak in a line, he filled the compressor, fixed the filters, and got our system back on line for $200 less than he had originally estimated. I was very pleased with the quick service, fair price, and demenor and attitude of their service tech. I will definitely go back to them in the future.
Very pleased and satisfied
6-30-12 David T
Nice work. Done fast and professionally. System works great!
6-29-12 Bill S
Joyce personnel were very knowledgable, professional their customer service was excellent.
Everything was neat after they left (it was quite a production with all the boxes, etc. that they
had to work with to install both the furnace and air conditioning).
We went back to the office to get extra pointers on how to work the thermostat.
(we are seniors and not too advanced in that department). Both Tony and Shawn were excellent.
5-24-12 Wendy S.
Job well done! I was concerned that they would be working in my daughters
bedroom which was in the finished basement, and I didn’t want it to get dirty.
They did a nice clean job. And one of the techs took the time to listen to me
about my “heating zone quirks”. We have had Joyce here many times and will
certainly use them again.
4-18-12 Jennifer L
They did an excellent job and we were very happy with their service.
They kept me informed along the way and were very quick and efficient.
Removed old furnace and replaced with new furnace. Added humidifier option.
Added central A/C through existing duct work with forced hot air.
The arrived at 8:30am and finished by 3pm. They were quick, efficient and quiet. They cleaned up afterwards and I wouldn’t even know they were here. They gave me a tutorial on how to use the equipment when they were done. Very happy with their work! The owner, Tony, was very nice and easy to work with.